Getting Started
Inquiries and Clarifications:
- Before making any purchases, if you need clarifications or additional information, please use our contact page or email us at contact@vesqaro.com.
Sign-up:
- Choose a website plan (e.g., Multi-Page Basic plan) and sign up.
Project Requirements:
- Send us your project requirements at projects@vesqaro.com corresponding to your chosen plan.
Confirmation Email:
- You will receive an email from our team confirming project requirements and the delivery time.
Initial Design:
- You may choose your design from our samples page, envato elements, or use your own Template Kit.
- Once the initial design is completed, you will receive an email with a link to preview your website.
Revisions:
- Depending on your plan, request a revision if needed.
- Extra Work:
- We charge $45/hour for any extra work that is not part of the package.
Approval and Publication:
- Approve the final version, and we will publish your website.
Website Ready:
- Your website is now ready!
Domain
- Customers may use their own domain name.
- For those without a domain, a no-cost subdomain will be provided (e.g., yourSubDomainName.vesqaro.com).
- We Purchase a domain name on your behalf.
- With this option, we offer basic free admin services for the domain, including setting DNS records and changing Nameservers.
Maintenance
We handle the following aspects as part of our maintenance services:
- WordPress admin management.
- WordPress, theme, and plug-ins updates.
- Daily backups with a 7-day history.
Support
- All plans include basic email support.
- Some plans offer priority support via email.
- Customer service requests, such as updating a domain name, changing colors, or updating an image, will be handled through email.
- For matters related to accounts and orders, please reach out to us via email at support@vesqaro.com.
Warranty
While your subscription plan is active, our websites are always under warranty.
Ownership
The customer retains 100% ownership of the website.
Transfer
Transfer Request Process:
- Customers are welcome to initiate a transfer request by sending an official email to our designated support address. Please include the necessary details pertaining to the transfer.
Information Sharing:
- To facilitate a seamless transfer process, customers are advised to communicate directly with the new service provider. Obtain and share the specific information required from Vesqaro to complete the transfer successfully.
Email Request Requirement:
- Kindly note that all transfer requests must be submitted via email. This formal method of communication ensures accuracy and clarity in processing your request.
- Subscriptions:
Upon transfer, customers assume responsibility for all subscriptions essential for the functioning of the website. For instance, tools like Elementor Pro require active subscriptions to utilize their advanced features. The customer will be granted admin rights to the WordPress dashboard, providing full control over the website.
Cancellation
Customers have the flexibility to cancel their subscriptions at any time without incurring additional charges. In the event of a cancellation, the following process will be implemented:
User Role Adjustment:
- Upon cancellation, customers’ user roles will transition to “administrator.” This transition grants them the necessary permissions to manage their website effectively using the WordPress platform.
Website Content Deletion:
- It is important to note that all website content associated with the cancelled subscription will be retained in our system for a period of 30 days from the cancellation date.
Permanent Deletion:
- After the 30-day retention period, all website content will be permanently deleted from our system. This includes any data, files, or information associated with the cancelled subscription.
Refund
At Vesqaro, we are committed to delivering exceptional services and ensuring your satisfaction. Our refund policy is designed to be fair and transparent. Please take a moment to understand how it works:
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Our Commitment:
- We strive to meet and exceed your expectations with every project. Your satisfaction is our priority.
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Refunds Eligibility:
- Refunds will be issued if we fail to deliver what was promised to you, falling short of the agreed-upon specifications and requirements.
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Scope of Refunds:
- Refunds are not issued as a standard practice. They are reserved for situations where there is a genuine failure on our part to fulfill the commitments outlined in the project requirements.
- Refunds must be requested within 30 days from the project completion date.
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Cancellation of All Related Services:
- Please be aware that a refund for a specific project equates to the cancellation of all services related to that project. This includes development, hosting, email accounts, and any other associated services.
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Open Communication:
- We believe in open communication. If you are dissatisfied with any aspect of our service, please reach out to our support team. We are here to address your concerns and find a resolution.
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No-Refund Situations:
- Refunds will not be issued for a change of mind, subjective dissatisfaction, or if the project is in line with the agreed-upon specifications.
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Quality Assurance:
- Our team is dedicated to maintaining high-quality standards. We conduct thorough testing to ensure the functionality and appearance of your website align with the agreed-upon scope.
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Clear Project Requirements:
- To facilitate a smooth process, we encourage you to provide clear and detailed project requirements during the initial stages. This helps us tailor our services to meet your specific needs.
- How to initiate a refund request:
- please e-mail us your first and last name along with the order number at refund@vesqaro.com.
- Our team will get back to you with the confirmation.